At Ezeqoms, we are committed to delivering your products safely and efficiently. Please read our shipping policy carefully to understand how and when your order will arrive.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. During high-demand periods or sales events, processing may take slightly longer, but we will always keep you informed.
Shipping Methods & Delivery Times
We partner with CJ Dropshipping to ensure reliable worldwide delivery. Shipping times vary depending on your location and the product selected:
| Region | Estimated Delivery Time | Notes |
|---|---|---|
| United States | 10–20 business days | Standard shipping |
| Canada & Mexico | 12–22 business days | Standard shipping |
| Europe | 12–25 business days | Standard shipping |
| Australia & New Zealand | 12–25 business days | Standard shipping |
| Asia (Other) | 10–25 business days | Standard shipping |
| Other Countries | 15–30 business days | Depending on customs and local delivery |
Note: These times are estimates. Delays may occur due to customs clearance, public holidays, or unforeseen circumstances.
Shipping Costs
Shipping costs depend on your location, the product, and the shipping method chosen at checkout. We strive to offer affordable shipping rates and occasional free shipping promotions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on CJ Dropshipping’s or the carrier’s website.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by your country. Ezeqoms is not responsible for these charges. We recommend checking with your local customs office if you are unsure about potential fees.
Lost or Damaged Packages
While we take every precaution to ensure your order arrives safely, sometimes packages are lost or damaged during shipping. If your order is missing or arrives damaged:
- Contact us within 7 days of receiving your order.
- Provide your order number and, if applicable, photos of the damaged items.
- We will work with CJ Dropshipping to replace or refund your order as quickly as possible.
Multiple Shipments
Some orders may be fulfilled from different warehouses to ensure faster delivery. In such cases, you may receive multiple tracking numbers.
Questions?
If you have any questions about your order or shipping, our customer support team is here to help:
- Email: contact@ezeqoms.com
- Contact Form: Available on our website https://ezeqoms.com/contact-us/