At Ezeqoms, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. Please read our Refund & Returns Policy carefully.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund:

  • You must contact us within 14 days of receiving your order.
  • The item must be unused, in its original packaging, and in the same condition as when it was delivered.
  • Customized or personalized products are non-refundable, unless damaged or defective upon arrival.

Note: Some products, like digital items or perishable goods, cannot be returned.

2. How to Request a Return or Refund

To request a return or refund:

  1. Contact our Customer Support Team via email at support@ezeqoms.com or through live chat on our website.
  2. Provide your order number, product name, and reason for the return.
  3. Our team will guide you through the return process and provide instructions for sending the item back (if applicable).

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used for the purchase.

4. Partial Refunds

Partial refunds may be granted in the following cases:

  • Items returned damaged or missing parts not due to our error.
  • Items returned after the 14-day return period.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please request a refund and place a new order.

6. Damaged or Defective Items

  • If your item arrives damaged, defective, or incorrect, contact us immediately with photos of the item and packaging.
  • We will provide a replacement or full refund at no additional cost.

7. Shipping for Returns

  • Customers are generally responsible for the return shipping costs, except when the return is due to our error (wrong item, damaged item, etc.).
  • We recommend using a trackable shipping service for returns, as Ezeqoms is not responsible for lost return shipments.

8. Questions?

If you have any questions regarding our Refund & Returns Policy, please contact us: